Use customer history from your CRM to deliver excellent service
Whether it’s phone calls, emails, tasks, documents, or conversations – all information is stored in the customer’s history within ADITO CRM. Use this data to deliver optimal customer service.
Thanks to the integrated telephony feature, you know who is calling before you even pick up the phone and can open the customer record with a single click. This ensures your team is always fully prepared for every service interaction.
Minimize service errors with a 360° customer view
Imagine a customer complains to a colleague and waits for a response. The next time they call, you pick up the phone without knowing anything about their issue — or worse, your sales team reaches out to the same customer for a sales conversation.
With ADITO CRM, every service ticket is visible across departments in the 360° view of the company or contact person. This ensures every team member stays informed about all ongoing customer interactions.
Use CRM data to optimize your service processes
The data collected in your CRM gives you a clear overview to identify potential improvements in your workflows. With ADITO CRM, you can easily see which service tickets take the longest to resolve and which topics generate the most frequent complaints. Use these insights to refine your processes, enhance service quality, and boost overall customer satisfaction.
Deliver personalized support
Fast response times are essential in customer service. With ADITO CRM, you can automate email replies to incoming service requests. Depending on the keywords in the request, predefined response templates with personalized signatures are automatically sent. As soon as a new inquiry arrives, ADITO immediately sends the appropriate response, informing your customer that their request has been received and will be handled as quickly as possible.
Quick solutions for your service cases
Which solution fits each service case best—exchange, refund, or discount? There are many ways to respond to customer requests. In ADITO CRM, relevant solution suggestions are displayed automatically. Build your own solution database and, based on details such as area and category, ADITO instantly provides suitable recommendations for each service case.
