Automatically capture and process service requests
With ADITO CRM, you can establish a unified process for managing service cases and support requests. Inquiries submitted via web forms or incoming emails are automatically created as service tickets in the CRM. The system scans messages for predefined keywords, applies the right template, and—thanks to AI features—assigns each ticket to the appropriate agent. The ticket preview provides all key details at a glance, including the customer’s full request.
Clear responsibilities in customer service
In customer service, it is essential to define clear responsibilities to ensure that no request goes unanswered. With ADITO CRM, inquiries can be automatically categorized by predefined topics and assigned to qualified teams or agents. This guarantees that every request reaches the right person quickly. All processing steps are documented using checklists in ADITO CRM, ensuring consistently high service quality and transparency throughout the process.
Faster processing of service requests with AI assistant
With the AI assistant in ADITO CRM, service requests can be handled automatically. Your employees can be proactively notified about new requests via email or push notification, or they can pull new service tickets directly from the ticket pool. Each request can be assigned different priority levels. The AI in ADITO CRM identifies critical tickets—such as those linked to cancellation threats—and prioritizes them accordingly. It also accelerates responses to ongoing requests to keep processing times as short as possible. This enables your service teams to focus on the most important cases.
Faster processing with templates
Simplify the handling of service requests with ticket and email templates. In ADITO CRM, you can create templates for different service cases and make them available to your team. Key fields are automatically filled in, saving time during processing. Predefined responses help streamline communication with customers and can be sent directly from the ticket via email. The complete processing history is stored in the ticket, allowing your team to stay up to date at any time.
Service processes tailored to your business
With ADITO CRM, you can adapt and optimize service processes for your business in just a few clicks. Define individual rules for categorizing and assigning service tickets, and determine which employee groups should handle specific requests. Existing workflows can be flexibly customized and optimized at any time using low-code development—without requiring any programming knowledge.