Service

Customer Service Dashboards

Keep track of all service cases and KPIs in one place with ADITO CRM — streamline evaluations, save time, and gain full visibility into your service performance.

Keep a clear overview of your service performance.

Keep your service KPIs always in view

As a manager or team leader, it’s essential to keep track of all key service metrics at all times. The customizable dashboard in ADITO CRM provides a complete overview of ticket volumes, statuses, average processing times, and other critical KPIs. You can easily tailor the dashboard to your individual needs, ensuring you always have the most relevant insights at a glance.

Service KPIs

One single interface for all service tasks

The service dashboard in ADITO CRM is the ideal workspace for your service team. Each user can view their assigned tickets, create new ones, or take on additional service cases. Every employee has a clear overview of their open tasks and can personalize their dashboard with various dashlets — such as charts showing ticket volumes or completed requests. This way, each team member keeps all relevant service information at a glance.

Automated analytics

Display up-to-date reports directly in your dashboard and stay on top of open service requests and ongoing cases. ADITO CRM visually prepares all key figures, giving you a clear overview of your service department’s current performance at a glance.

Automated analytics